UrbanSitter Reviews

UrbanSitter makes money via auto-renewal. Which I get but they do not notify you in advance that you will be charged an upcoming renewal fee. I canceled the service the same day that I was billed the auto-renewal and they refused to refund my money. AVOID. Only use if you’d like to continue paying for no services.

We've had an awful experience using this service. Twice the babysitters canceled at the last minute and we had no recourse for further action. US doesn't do anything either - not even an apology. Avoid at all cost.

All the reviews are 100% accurate.
they take your money and you are not able to find any job. there is no customer service number.
this is a SCAM " business".
I wish I realized this before I paid.

They trick you into doing a monthly subscription and then right after you have to do the care pass background check or else you cannot proceed to the site and they don't refund your money once you do the monthly subscription. So they're just tricking you don't fall for it they're scammers big time you have to pay $50 up front

As several other users, I have been trying to hire a sitter but I never got a single reply. Stay away from this website as it will be a waist of money and time.

I went through all the requirements and now it says my profile needs attention with no option to proceed further.
You have stolen my money. This is unacceptable.

If I could give zero I’ll do it, this is a scam,
I was keeping applying for nanny job sending text and never heard back anybody answered
I am an experienced nanny with excellent references but this place definitely doesn’t work
They have an advertisement where they said you can find jobs since 1000 per week absolutely a lie, I never see that kind of offer only show me jobs 11, 12, dls per hour and part time job anyway these families never respond

I paid for a yearly membership on there by accident and canceled it right after I applied. I’ve been trying to get a refund for weeks and they keep giving me the runaround! They claim that they cannot give refunds for a membership. Scammers!!! I would never recommend them especially after this. Wasted money that I will never get to use. There is no way to talk to someone on the phone either which makes it nearly impossible. They just keep emailing me to say there is nothing they can do. Super frustrating!!!

THIS COMPANY IS A SCAM. YOU ADVERTISE PET SITTING AS AN OPTION BUT THEN THERE ARE NO PET SITTING JOBS. NOT EVEN A FILTER TO FIND THEM IF THERE WERE ANY. THAT'S THE ONLY REASON I JOINED THIS STUPID WEBSITE. EVEN SO, THERE'S A TOTAL OF 5 AVAILABLE CHILD SITS IN THE ENTIRE PORTLAND AREA AND SEVERAL ARE STILL UP FROM WEEKS AGO. AND NO REFUND FOR THIS?? FALSE ADVERTISING TO SCAM PEOPLE LOOKING FOR WORK INTO PAYING A NON-REFUNDABLE MEMBERSHIP FEE. SHAME ON YOU AS A COMPANY.

Most horrible company to use to try and find help. They will run your credit card after you have cancelled and will not refund your money. Not to mention, these girls will apply to your job posting, act interested and then no show to interview, all to collect non employment. I do NOT recommend this company at all!!

I booked a sitter, that we kept calling after she was supposed to arrive at 7:30 am, who never responded to our voicemails or calls. I also messaged her through the app.
She was a no-call, no-show, and not responsive. This does not provide the parent the comfort of booking and knowing the sitter will show up. I am not sure how to hold this particular sitter accountable for her irresponsibility. If you book anyone with CH, around San Antonio, Texas area, I would advise rechecking to ensure sitter with CH will show. .

I was a sitter for many years in urbansitter with multiple 5 star excellent ratings. their policy is if a sitter cancels a job due to a family emergency it is not counted against them.

they hid my profile so I could no longer express interest. when I emailed the customer service at least 10 times they completely ignored my explanation of a relatives heart attack.

Awesome service! Needed a sitter at the last minute when an important client meeting came up and chose UrbanSitter since all the sitters are background checked. So glad I did! Samantha was very respectful and played games with the kids so I could take my call. Will definitely use again.

From a professional nannies perspective this site is terrible! I would not recommend to sitters. They used to be great & I have kept a membership with them for years & have lots of great parent reviews. However I submitted my annual background checks months ago & it’s still not completed. I even contacted the Checkr site & they said UrbanSitter is aware that checks aren’t working! Yet they are still keeping our money but we can’t apply. That’s wrong! My full background check on Care.com took only 1 week & with UrbanSitter I’m still waiting months later. I’ve contacted a UrbanSitter several times & all they send is a generic email back.

I was forced to give at least 1 star before they would allow me to post a review, however I wanted to put 0 stars. Beware if you are looking for a babysitting job or a nanny job on here and want to do things legally because 0 parents on here are willing to pay their share of the taxes. All want to do things illegally and pay under the table and Urban Sitter won't do a ___ thing about it!